Terms and Conditions

1. Purchases

When you make a purchase through our Service ("Purchase"), you may be required to provide certain information relevant to your transaction, including but not limited to your name, email address, billing address, and payment details. You represent and warrant that you have the legal right to use any payment methods provided, and that all information supplied is accurate and complete.

We may employ third-party services to facilitate payments and complete Purchases. By submitting your information, you authorize us to share this information with these third parties, subject to our Privacy Policy. We reserve the right to refuse or cancel your order at any time if fraud, unauthorized transactions, or illegal activities are suspected.

2. Subscriptions

Certain parts of the Service are offered on a subscription basis ("Subscription(s)"). By subscribing, you agree to pay the applicable fees as they become due. Subscriptions will automatically renew at the end of each billing cycle unless canceled prior to the renewal date. You may cancel your Subscription at any time through your account settings or by contacting us at contact@chatnode.ai.

We reserve the right to modify Subscription fees upon reasonable notice, which may be provided by email or by posting on our website. If you do not agree to the fee changes, you must cancel your Subscription before the new fees take effect. Continued use of the Service after the fee change constitutes your acceptance of the new fees.

3. Fee Changes

We may, at our sole discretion, modify the Subscription fees for the Service at any time. Any fee changes will become effective at the end of the then-current billing cycle. We will provide you with reasonable prior notice of any change in fees to give you an opportunity to cancel your Subscription before the new fee becomes effective.

Your continued use of the Service after the fee change becomes effective constitutes your agreement to pay the modified Subscription fee amount. If you do not agree to the fee changes, you have the right to cancel your Subscription before the end of the current billing cycle.

4. Fair Usage Policy

To ensure all our users receive high-quality service, we have implemented a Fair Usage Policy. While we do not impose strict usage limits, we expect users to engage with the Services reasonably and in a manner that does not negatively impact other users, the Service’s performance, or its reputation.

Violation of the Fair Usage Policy
Violations of this Policy may include, but are not limited to:

• Unusually high levels of data requests or API calls that surpass typical user patterns.
• Actions or automated activities outside the intended scope of the Service, such as using the Service in a way that could degrade the performance for others.
• Attempts to bypass system limits or exploit vulnerabilities in the Service.
• Posting or spreading negative or harmful reviews based on inaccurate information or unsubstantiated claims about the Services on public platforms, forums, or review sites.
• Persistent submission of unfounded grievances or demonstrating a lack of good faith participation in issue resolution process. We expect users to engage in good faith when reporting issues and to work constructively with our team towards resolution.

5. Prohibited Uses

You agree to use the Service only for lawful purposes and in compliance with these Terms. You are prohibited from using the Service:

• Harmful Activities: To exploit, harm, or attempt to harm individuals in any way, including exposing them to inappropriate content.
• Unsolicited Communications: To transmit or facilitate the sending of unauthorized advertising, promotional materials, spam, chain letters, or any other form of unsolicited communication.
• Impersonation and Misrepresentation: To impersonate or attempt to impersonate ChatNode AI, our employees, another user, or any other person or entity.
• Infringement of Rights: In any way that infringes upon or violates our rights or the rights of others, including intellectual property rights, privacy rights, or any other legal rights.
• Disruptive Conduct: To engage in conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which may harm or offend us, other users, or expose them to liability.
• Violating Laws and Regulations: In any manner that breaches any applicable local, national, or international laws or regulations.

Additionally, you agree not to:

• Interfere with the Service: Use the Service in any way that could disable, overburden, damage, or impair the Service or interfere with any other party's use.
• Automated Access: Use any robot, spider, or other automatic device, process, or means to access the Service for any purpose, including monitoring or copying any material.
• Unauthorized Access: Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the server on which it is stored, or any server, computer, or database connected to the Service.
• Malicious Software: Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Data Harvesting: Engage in any data mining, scraping, data harvesting, data extracting, or any other similar activity without our express written consent.

Engaging in any prohibited use may result in the suspension or termination of your access to the Service, and may expose you to civil or criminal liability. We take these violations seriously to protect our users and the integrity of our Service.

6. Intellectual Property

All content and materials available on the Service, including but not limited to text, graphics, logos, icons, images, and software, are the property of ChatNode AI or its licensors and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for personal or internal business purposes.

Any unauthorized use of the content may violate copyright, trademark, and other laws. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission. For permissions related to the use of our content, please contact us at contact@chatnode.ai.

7. Data Security and Compliance

We are committed to safeguarding your data and ensuring compliance with applicable laws and regulations. This section outlines our security measures and compliance commitments.

Data Encryption

We protect your data with AES-256 encryption at rest and TLS 1.3 using AES-256 during transit, ensuring that your information is secure at every stage. These industry-standard encryption methods safeguard your data from unauthorized access.

Zero-Retention Data Policy

Your data is never used for model training. We respect your privacy by ensuring that your input data remains solely yours and is not used for re-training any models or shared with unauthorized parties.

Audit Logs

All operations within the Service are closely monitored and recorded. Audit logs provide detailed records of all actions taken, offering you full transparency and the ability to analyze activities within your account at any time.

Data Segregation

Your data is separated by workspace and organization using advanced row-level access mechanisms. This ensures that only authorized users within your organization can access specific data, maintaining strict data isolation and security.

Sensitive Redaction

We offer tools to redact sensitive information, with data and chats encrypted using AES-256 at rest and TLS 1.3 during transit. This maintains the confidentiality of your sensitive information throughout its lifecycle.

Compliance

Our platform meets and exceeds global security standards, including GDPR and DPA. We are committed to handling your data with the utmost care and integrity, adhering to all applicable data protection laws and regulations. For detailed information on our compliance measures, please visit ourTrust Center.

8. Disclaimer of Warranty

Our Services, including any products, chatbots, APIs, or software provided through ChatNode AI, are offered on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not guarantee that our Services or any related products will meet your specific requirements, be uninterrupted, secure, or error-free, or that any defects will be corrected.

We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This disclaimer applies to all aspects of our Services, including any products and services provided under a Scope of Work Agreement, if applicable.e. You acknowledge that any use of the Services and products, or reliance on information obtained through the Service, is at your own discretion and risk

Any content, data, or materials downloaded or otherwise obtained through the use of the Services are accessed at your own discretion and risk. We are not responsible for any damage to your computer system, loss of data, or any other harm that may result from the use of or reliance on such content.

9. Limitation of Liability

Except as prohibited by law, you agree to indemnify and hold harmless ChatNode AI, along with our officers, directors, employees, and agents, from any indirect, punitive, special, incidental, or consequential damages, however arising (including attorneys' fees and all related costs and expenses of litigation and arbitration, whether at trial or on appeal, whether or not litigation or arbitration is initiated). This includes damages arising from any action of contract, negligence, or other tortious action related to these Terms, including without limitation any claims for personal injury or property damage resulting from your violation of any federal, state, or local laws, statutes, rules, or regulations, even if ChatNode AI has been previously advised of the possibility of such damages.

Except as prohibited by law, if liability is found on the part of ChatNode AI, it will be limited to the amount you have paid to us for the Service. Under no circumstances will we be liable for any consequential or punitive damages. Some jurisdictions do not allow the exclusion or limitation of punitive, incidental, or consequential damages, so these limitations may not apply to you.

If you use third-party services, including but not limited to large language models (LLMs) like OpenAI, Claude, Perplexity, Gemini, or any other API providers, which are integrated into our platform but accessed using your own API key, you acknowledge that you are solely responsible for any associated costs. While these services are part of our platform, any errors, bugs, or malfunctions on our end that result in increased usage or charges on your third-party account are not our liability. Even if such increased usage is due to issues originating from our Service, we shall not be held responsible for any resulting costs or fees incurred.

10. Review and Monitoring

If your usage significantly exceeds what we consider normal or appropriate for a typical user, we may contact you to discuss a plan that better suits your needs. We actively monitor usage patterns and reserve the right to take immediate action, including account limitations or service restrictions, to ensure a fair experience for all users.

11. Changes to Service

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, temporarily or permanently, with or without notice. We may also impose limits on certain features or restrict your access to parts or all of the Service without notice or liability.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service. It is your responsibility to review these Terms periodically for any changes. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.

12. Updates to These Terms

We may update these Terms from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website, and we will notify you of any material changes by posting the new Terms on this page. By continuing to access or use our Service after those changes become effective, you agree to be bound by the revised Terms.

If you do not agree to the new Terms, you are no longer authorized to use the Service and should discontinue use immediately. For historical versions of these Terms, please contact us at contact@chatnode.ai.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, USA, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Texas.

By agreeing to these Terms, you consent to the jurisdiction of these courts and waive any objections to the exercise of jurisdiction over you by such courts. This section does not limit any consumer protection rights that you may be entitled to under the mandatory laws of your jurisdiction.

14. No Children Clause

Our Service is not intended for individuals under the age of 13. By using the Service, you represent and warrant that you are at least 13 years of age. If you are under the age of 18 (or the legal age of majority in your jurisdiction), you may only use the Service under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

We do not knowingly collect or solicit personal information from anyone under the age of 13. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at contact@chatnode.ai

15. Non-Discrimination Policy

We are committed to providing a Service that is free from discrimination. We do not tolerate discrimination based on race, ethnicity, nationality, gender, age, disability, religion, or any other characteristic protected by law. Any violation of this policy may result in immediate suspension or termination of your account.

16. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

AI Tool Report LLC

70 Rainey St, Austin, TX 78701, USA

Email: contact@chatnode.ai

For more information on how we handle your data and protect your privacy, please refer to our Privacy Policy and visit ourTrust Center.